Return and Refund Policy

Refund Policy
At our salon, we are committed to offering only high-quality, authentic products and services. Your satisfaction is important to us, which is why we provide a 7-day money-back guarantee, subject to certain conditions outlined below.

Authenticity Assurance

We guarantee that every product we sell is 100% genuine, sourced directly from authorized distributors or manufacturers. If a product is found to be counterfeit or does not match its description, we will issue a full refund or replacement. To make a claim under this guarantee, please provide proof of purchase and any supporting documentation.

Eligible Refund Conditions

We aim to ensure your experience with us is excellent. However, refunds will only be granted in the following cases:

  • If the product is defective or damaged at the time of purchase.
  • If the product is proven to be counterfeit or not genuine (covered by our Authenticity Assurance).
  • If the service provided falls short of reasonable expectations (subject to management approval).

Important: Refunds will not be issued under the following circumstances:

  • If the product was used improperly or against the manufacturer’s guidelines (e.g., misuse, overuse, or failure to follow instructions).
  • If the product did not achieve the desired result due to individual factors, such as unique skin or scalp responses. While we guarantee the quality and safety of our products, individual results may vary.
  • Clearance or sale items are not eligible for refunds unless they are defective or proven not genuine.

Proof of Purchase

To process any refund or return, we require a valid receipt, purchase order, or any other proof of purchase. Without this, we will be unable to issue a refund or replacement.

How to Return Items

  • In-store Returns: You can visit any of our retail locations to return your item. Our staff will inspect the product and process your return or exchange accordingly.
  • Returns by Courier: If you are returning an item via courier, please ensure it is well-packaged to prevent damage during transit. If the product arrives damaged due to poor packaging, we may reject your refund request.

Shipping Costs

Customers are responsible for the shipping costs when returning items, unless the return is due to an error on our part, such as receiving a defective product or the wrong item. Please note that shipping fees are non-refundable.

Fair Use Policy

To ensure fairness, we reserve the right to decline refund requests in the following situations:

  • If we suspect the claim is fraudulent.
  • If there are repeated refund requests without valid reasons.
  • If the products or services have been misused.

This policy is in place to ensure transparency and protect both our customers and our business from unfair practices.

Contact Us

If you have any questions, concerns, or feedback regarding this refund policy, please don’t hesitate to reach out to us. We are always happy to assist.

Contact us at:
Contact Form
Address: Bneid Al Qar, Block 2, Street 74, Building 1, Kuwait Continental Hotel, Kuwait, KW-KU, 21047

This policy was last updated on January 9, 2025.